Frequently Asked Questions
Everything you need to know about your favorite hair care essentials.
How do I care for my silk and satin-lined products?
To maintain the quality of your Grace Eleyae items, we recommend hand washing in cold water with a gentle detergent. Lay flat to dry to preserve the integrity of the fabric and the elastic.
What is the benefit of a satin-lined cap?
Satin lining helps eliminate friction that causes breakage, frizz, and moisture loss. It protects your hair while you sleep or go about your day, keeping your styles intact longer.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, certain hair accessories may be final sale.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific location.
Can I adjust my order after it has been placed?
We process orders quickly to ensure fast delivery. Please contact our customer support team within one hour of placement, and we will do our best to accommodate changes before the order ships.