Returns & Exchanges

At Grace Eleyae, we want you to love your hair-protecting essentials, but if you are not completely satisfied, we offer returns and exchanges on most products within 30 days of purchase. Items must be in their original, unwashed, and unworn condition with all tags attached to ensure a smooth processing experience.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email and securely pack your items in their original packaging.

3

Drop Off Package

Hand over your package to the designated carrier listed on your return label and ensure you keep a copy of your tracking number for your records.

4

Receive Refund or Exchange

After our warehouse inspects your return, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing